AI and a confused elevator

A collegue recently received a letter from the estate agent, stating that several people reported a malfunction of the new elevator. The reason as it turned out after an in depth-analysis: the doors were blocked by people moving into the building while hauling furniture. This special malfunction detection was claimed to be part of the new elevator systems that is based on artificial intelligence.
The agent kindly asked the residents to NOT block the doors anymore as it confuses the elevator and it is likely for the elevator to stop working again. 

I was thinking..."really"? I mean...if AI is put into an elevator software, then I first expect the elevator to learn at what times the elevator is called on which floors most often and then automatially move to that position when it makes most sense...based on what the elevator learned over time. For example, in our office, at around noon, most of the employees go for lunch. An opportunity to do employees a great favor is to move back to the floor where people press the button right after having delivered the previous ones. But, when an elevator gets irritated due to blocking doors and cannot be settled within several days...then what benefit is such kind of software providing to the people?

(Source: Simply the Test)